STRICTLY NO REFUNDS, RETURNS OR EXCHANGES ON ANY HOISERY OR UNDERGARMENTS
Please consult Aspire prior to any form of return.
Free shipping nationwide on all orders over $100, worldwide over $200. All unworn items may be returned risk-free within 30 days of purchase date. ( excludes hosiery and undergarments )
Discount Codes do not apply to goods already on SALE or only if your total order value is greater than $50.
Where products are proved to be faulty governed by the manufacturer (not applicable if damaged in transit) Aspire Dance Collections is happy to exchange that item for the same product or give a full refund if manufacturer has deemed product to be faulty (including postage).
If goods are returned for a refund, all postage costs are the responsibility of the customer. A restocking fee of 30% will apply. The restocking fee will not apply if you are exchanging for an alternative size or product or if you would like a store credit. If you have ordered a product online and it is the incorrect size please notify us IMMEDIATELY so that we can arrange a new size ( please note that ALL SALE items are excluded and are not returnable, refundable or exchangeable, ) if after the 30 days has passed then we are unable to exchange or offer a refund due to the policy of Aspire Dance Collections, please choose carefully and make sure you have read through the Terms and Conditions before making your purchase. Please note that sizing varies between all brands.
There is strictly a NO refund, NO return or NO exchange policy on items that are classified ON SALE, or Discontinued, or on Limited Edition pieces as we cannot get access to these items once sold, please choose carefully on these items, This Policy is for ALL Online and IN Store purchase, please ask before processing your payment if you are unsure as to your size.
Please note that due to health regulations we CANNOT accept returns on hosiery or underwear. ( This is inclusive of tights bought for wrong colour and even if the packaging is unopened and socks )
Note: If you change your mind about a product for any reason and wish to return your item, bought online or in store, a 30% restocking fee applies. Please note that a Change of Mind is not a request for a refund, this is in conjunction with Consumer Law.
Returns will only be accepted if:
- the product is found to be faulty governed by the manufacturer not Aspire
- the incorrect size has been sent at fault by Aspire
- A Receipt must be shown as proof of purchase, no returns or exchanges can be made without the original receipt.
- the product is returned in its original packaging (unworn and in its original condition) with all labels/tags attached
- goods are returned within seven days of invoice date
- notify us of your intention to return
You can advise us of the intention to return by emailing us with: your name, address, phone number and details of the fault and instructions as to whether you would prefer a replacement or refund.
Not included is non-returnable items (i.e. gift-ware, RAD and library items, hosiery/underwear and goods damaged in transit). On Sale or Discontinued items and Limited Edition pieces cannot be reformed or refunded.
Please Note: We do not accept responsibility for goods lost in transit. Once an item has been posted Aspire cannot be held liable for time or missing goods as this is beyond our control. If an item is missing from Australia Post then this must be followed up with them and we must go through all the channels first.
PLEASE POST ALL RETURNS TO
Aspire Dance Collections
Unit 1 / 7 Argong Chase, Cockburn Perth WA 6164
CANCELLING YOUR ORDER
If you need to cancel your order please contact us by phone or email within 24hrs of placing your order. We will provide you with a refund and notify you via SMS or email as soon as this is completed. If your item is has been posted to you and you requested a tracking notification we are unable to cancel your order, once you receive your item you are welcome to return it following the above instructions, Aspire will not guarantee a refund if the item has taken a bit longer in transit as per our shipping / postage policy due to World Wide Delays with all carriers due to COVID-19. Please be aware of the fees involved of returning your item. Please make sure you have read our postage Terms & Conditions prior to asking for a refund or to return an item that you have purchased online if you are not happy with the Time Frame of Delivery.
While our items are of the highest quality and best value for money, there is always a chance that you may be required to claim warranty on a purchased item. All warranty claims must be sent back either to Aspire DC (if needed) or to the the warranting agent POSTAGE PAID within the specified warranty period.
We do ask that you check for warranty details that came with your item as many warranty claims can be made without needing to contact Aspire DC. Most items will have a warranty card or booklet included that will outline the contact numbers and/or address for that item. We do suggest that you keep this info in a safe place for future reference.
If you do need to contact Aspire DC please do so via E-MAIL so that your warranty claims can be handled with utmost speed and professionalism with the fastest turnaround time in the business! Please note that for record keeping purposes all warranty claims are handled vie E-mail correspondence only.
If you need to contact about a warranty claim please email us with the the following details:
- Your original order number (this will be on the subject heading of most e-mails our system may have sent to you regarding your order)
- The date of your purchase.
- The Product Number & Description of the item you have purchased. (The part number will always be on your tax invoice which you should always print up after you click on the "Finalise order" button when completing your online order)
- The Nature of the problem.
Once we have received this information we will e-mail you back within 2-3 working days further instructions on what you need to do next. This will include either the contact details of the warranting agent or the shipping details of the nearest warranty agent to your location relating to your particular item. We will always try to handle your claim as fast as we can and get it back to you so you can get back to work. Usually warranty turnaround is about 1-2 weeks, but this may depend on how fast you send the item back or availability.
If you need to send an item back to us please do so POSTAGE PAID to claim warranty on any item to:
Aspire Dance Collections
Unit 1 / 7 Argong Chase, Cockburn Perth WA 6164
*Please note that all items in the clearance section are covered by a 1 month warranty only from date of purchase unless otherwise stated in the product description and only if goods are deemed faulty.
AFTERPAY / ZIPPAY - All Aspire stores have afterpay and zippay instore and online.
Dates over Public Holidays, and Easter, or Christmas and New Year will be very different to our normal pick up and postage procedures.
As Aspire closes over these holiday periods we are not in store to Monitor orders and emails are checked every few days.
You are welcome to order and shop online as we still offer postage service we just ask that you bare in mind that this is not completed every day, Over the Christmas Break where Aspire closes for anywhere up to 6 weeks and staff have holidays we may only post up to once a week. If your item needs to be ordered in as you have purchased an ONLINE ITEM ONLY this will however need to be ordered upon the return as our Suppliers also close.
This may change at any time and only Management have the authority to over turn policies.